Quality policy

Our commitments for implementing the quality policy

• A systematic approach to improvement: We apply state-of-the-art approaches and rules of good practice suited to the field in which our products or services are used. We have obtained and maintain certificates such as ISO 9001 and ISO 14001, which confirms our commitment to quality.
• Meeting customer requirements: We monitor the quality of processes, products and services and set measurable objectives for continual improvement, in line with our customers' wishes.
• Providing resources: We are responsible for providing the resources needed to implement our quality policy.
• Awareness and information: We actively communicate with our employees, suppliers, partners and customers about changes and developments in our quality management system and about our products and services.
• A safe and healthy working environment: We take care to create a safe and healthy working environment for all employees.
• Education and upgrading of knowledge: We encourage colleagues to take part in education and training programmes, which motivates them to fulfil their work obligations to a high standard.
• Employee involvement: All our employees are involved in implementing the quality policy, because we believe that teamwork is key to achieving our goals.

Availability and review of the policy

ETRA's quality policy is available to all employees and to all interested parties. We regularly review the implementation of this policy, which is a standing task of our management and includes a management review. In this way we ensure that we remain committed to the highest quality standards and to continual improvement.